Shipping policy

Shipping Policy ZenwiaBags

At ZenwiaBags, we are committed to delivering your orders quickly, safely, and reliably across Pakistan.

📦 Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders are not processed or shipped on Sundays or public holidays

  • In case of high order volume, slight delays may occur (we’ll inform you if that happens)

🚚 Shipping Time

  • Standard delivery time: 3–5 business days

  • Remote areas may take 5–7 business days

💰 Shipping Charges

  • Standard Shipping Fee: Rs. 200 (can be adjusted as per your pricing)

  • Free Shipping may be offered on selected promotions or minimum order value

📍 Delivery Coverage

We currently ship all across Pakistan through trusted courier services.

📦 Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email

  • You can track your parcel through the courier service website

❗ Incorrect Address / Failed Delivery

Please ensure your shipping details are correct.

  • If the address is incorrect or incomplete, delivery may be delayed or failed

  • If parcel is returned to us due to wrong address, customer will need to pay re-shipping charges

⚠️ Damaged or Missing Items

Please check your parcel at the time of delivery.

  • If your order arrives damaged or incomplete, contact us within 48 hours

  • Provide clear proof (photos/videos) for quick resolution

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) all over Pakistan.

  • Please ensure you have the exact amount ready at the time of delivery

  • Repeated order cancellations may result in COD restriction

🚫 Shipping Delays Disclaimer

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier service issues

  • Public holidays or strikes

ZenwiaBags is not responsible for delays caused by courier companies, but we will assist you in tracking your order.

📞 Contact Information

Trade Name: ZenwiaBags
📧 Email: zenwiabags@gmail.com
📞 Phone: 03704200436
📍 Address: House No 9, Muhammadi Street, Band Road, Shera Kot, Lahore, 54000, Pakistan